Français 
Customer support
We answer every email within 24 hours. Emails received before 5 p.m. are answered the same day.
How fast we reply
Our team answers emails every day. No email waits longer than 24 hours, and an email received before 5 p.m. gets its answer the same day.
If you have not heard from us, check your spam folder first, because replies and the automated order confirmation sometimes land there.
How to reach us
Email [email protected], or contact us by chat or phone. Questions about an order, shipping, germination or choosing a strain are all welcome.
What to include so we can answer in one reply
Your order number, the name of the seeds, and a short description of the problem or question. For a germination question, tell us how you germinated the seeds and how many did not come up.
What we help with
Delivery: delivery is guaranteed at 100%. Germination: guaranteed at 80%. Read the full terms on our Trust and guarantees page.
Shipping: orders usually ship the same day or within 24 hours of confirmed payment, Monday to Friday. See Shipping.
Returns: accepted within 14 days of delivery for unopened seeds in their original packaging. Pick and Mix seeds cannot be returned.
Customer support questions
How fast does Quebec Cannabis Seeds answer emails?
Every email is answered within 24 hours. Emails received before 5 p.m. are answered the same day, and our team answers emails every day.
How do I contact Quebec Cannabis Seeds?
Email [email protected], or contact us by chat or phone.
What if my seeds do not germinate?
Germination is guaranteed at 80%. Email us your order number and how you germinated the seeds, and we will answer within 24 hours. The full terms are on the Trust and guarantees page.
What if my order has not arrived?
Delivery is guaranteed at 100%. If your package has not arrived within the expected delivery time, contact us and we will help. Check your spam folder for our messages first.
Can I return seeds?
Returns are accepted within 14 days of delivery for unopened seeds in their original packaging. Pick and Mix seeds cannot be returned.