Return policy

Returns

We accept returns within fourteen days of delivery. If you need to return seeds, please ensure they remain unopened and in their original packaging. Any complimentary items or gifts included in the purchase must also be returned. Kindly cover the cost of return postage and send items by recorded delivery to maintain proof of postage. Be sure to include your order number and contact details.

Refunds and exclusions

We do not accept returns for Pick and Mix Seeds. Once returned items have been inspected, refunds will be processed within seven days or sooner, and we will reach out via email if additional information is required.

Damaged items

Should you receive any product that has been damaged during transit, please get in touch with us by email or phone within 48 hours of delivery. Please provide clear pictures of the damaged product, along with your order number. Once we have received these images and assessed them, we will arrange to send a replacement. In some cases, you may be asked to return the item, and if so, we will reimburse the return postage cost.

Packaging and shipping costs

It is advisable to keep all original packaging in case any issues arise with your shipment. This helps us address any problems more effectively. Shipping costs are non-refundable unless the product is faulty, we made an error, or the product arrived damaged.

Cancelling an order

Orders can be cancelled before they are shipped. To cancel, please call us immediately. If you email your cancellation, there is a chance the order may already have been dispatched by the time your message is read, in which case, cancellation might not be possible. If your order is successfully stopped, any refund will be processed to the same method of payment, which can take up to fifteen business days. We will not replace any products/process any claims 3 months after the order date.

Refunds for bank wire or cryptocurrency payments

For orders paid by bank wire transfer or cryptocurrency, we will require your banking or crypto details for the refund. We cannot take responsibility for any extra charges, fees, or exchange rate fluctuations that may occur if the order is cancelled at the customer’s request.