Trust & Guarantees

Quebec Cannabis Seeds (QCS) is a Canadian seed bank founded in Quebec in 2015 by Trent LaPierre, who has more than 35 years of cannabis growing experience. This page sets out, in plain terms, what we guarantee, how we ship, and how returns and replacements work.

Our two guarantees

In short: delivery is guaranteed at 100%, and germination is guaranteed at 80%. They are two separate guarantees.

Delivery is guaranteed at 100%

We guarantee delivery at 100%: every order is guaranteed to arrive. If your package has not arrived within the expected delivery time, contact us by chat, email, or phone and we will help. Please check your spam folder first, as the automated confirmation email sometimes lands there.

Germination is guaranteed at 80%

If fewer than 80% of your seeds germinate, we send replacement seeds. This germination guarantee is separate from the delivery guarantee above.

Discreet shipping

Every order is packed in plain, unbranded packaging. No logos, cannabis-related wording, or details about the contents appear on the outside. Orders are typically shipped the same day or within 24 hours after payment is confirmed, Monday to Friday, via Canada Post.

Free shipping on orders over $200 across Canada and to the USA. Choose Express if you want a tracking number. Before ordering, please check the regulations about cannabis seeds in your region or state. Full details are on our Shipping page.

Returns, refunds and replacements

• Returns: accepted within 14 days of delivery. Seeds must be unopened and in their original packaging, and any complimentary items included with the order must be returned too. Pick and Mix seeds cannot be returned.
• Refunds: once returned items have been inspected, refunds are processed within seven days or sooner.
• Damaged in transit: contact us by email or phone within 48 hours of delivery with clear pictures and your order number. After we assess the photos, we arrange a replacement.
• Cancellations: orders can be cancelled before they are shipped. Please call us right away, because an email may be read after the order has already been dispatched.
• Shipping costs are non-refundable unless the product is faulty, we made an error, or it arrived damaged.

The complete terms are on our Return Policy page.

Your privacy

Beyond discreet packaging, QCS publishes a Privacy Policy and Data Protection page explaining how personal information is collected and used.

Real support, in English and French

Questions before or after you order? Reach our customer service team by chat, email, or phone, in English or French. Many common questions are answered on our FAQ page, and current offers are listed on the QCS Free Seeds page.

Quick answers

What does QCS guarantee?

Two separate things: delivery is guaranteed at 100%, and germination is guaranteed at 80% (if fewer than 80% of your seeds germinate, QCS sends replacement seeds).

Is delivery guaranteed?

Yes, at 100%. Every order is guaranteed to arrive.

Does QCS guarantee germination?

Yes. If fewer than 80% of your seeds germinate, QCS sends replacement seeds.

Is shipping discreet?

Yes. Every order ships in plain, unbranded packaging with nothing on the outside to indicate the contents.

How much does shipping cost in Canada?

$10 for Standard shipping and $20 for Express (tracked). It is free on orders over $200.

Can I track my order?

Yes, with Express shipping. A tracking number is emailed to you. Standard shipping does not include tracking.

Does QCS ship to the United States?

Yes, by Express UPS for $25, in 1 to 2 business days with tracking. Orders over $200 ship free.

What if my seeds arrive damaged?

Contact us within 48 hours of delivery with photos and your order number, and we will arrange a replacement.

Can I return seeds?

Yes, within 14 days of delivery if they are unopened and in their original packaging. Pick and Mix seeds are not returnable.