Français A guarantee is only as good as the way it is handled when something goes wrong. Most problems are solved by email or phone, and those conversations are private, so we do not publish them. What is public are the reviews customers leave on our strain pages. This page summarises a few where a customer had a problem and describes what they reported, with names removed. We keep reviews visible, including the 1-star ones.
Examples from public reviews
No seeds germinated: replaced immediately (5 stars, December 2025)
A grower on a Quebec Super Skunk Autoflower pack reported that none of the seeds germinated. They messaged QCS and said replacements were sent immediately, with the reply that QCS stands by its seeds. They rated the customer service excellent.
First-ever germination problem: replaced right away (5 stars, June 2025)
A repeat customer on Blue Dream Autoflower had trouble germinating seeds for the first time. They contacted QCS and the seeds were replaced right away. They said they would recommend the company.
Replaced with no questions asked, but the story did not end well (1 star, July 2026)
A grower on Tangerine Dream Autoflower reported that 3 of 10 seeds germinated, one of them mutated. QCS replaced the seeds with no questions asked, but the grower said the replacements germinated even worse, while the free seeds added to the original order all grew very well. We keep reviews like this one visible. Not every story ends perfectly, and this is exactly why the guarantee exists: if seeds do not germinate, contact us.
How we answer
When a customer writes about a germination problem in a review, our public reply says: “Every pack is covered by our guarantee: delivery is guaranteed, germination is guaranteed at 80%, and if your seeds didn’t pop or the wrong pack arrived we re-mail a replacement — no arguments, just contact us.” There are currently 2,051 published reviews on our strain pages, and QCS has replied publicly to 151 of them. We answer emails the same day or within 24 hours.
How to start a claim
Email [email protected] or call 514-805-2741 (Monday to Friday, 10 AM to 6 PM Eastern) with your order number. Seeds that did not germinate, lost parcels and damaged orders are all replaced. No photos or proof are asked for. Read the full process on the Trust & Guarantees page, and see the germination results for every strain on our seed testing page.
Frequently asked questions
Does Quebec Cannabis Seeds replace seeds that do not germinate?
Yes. Germination is guaranteed at 80%. If fewer than 80% of your seeds germinate, QCS sends replacement seeds. Contact QCS by email or phone with your order number.
Do I need to send photos to claim a replacement?
No. QCS does not ask for photos or proof. Customers are taken at their word.
How fast does a replacement ship?
Replacements ship the same day or the next day at the latest. Most go by regular mail and some by express.
What if my order is lost or arrives damaged?
Delivery is guaranteed at 100%. Contact QCS by email or phone and the order is replaced.
Does QCS remove negative reviews?
No. QCS keeps negative reviews visible, including 1-star reviews, and replies publicly to many of them.
